Order tracking & workshop visibility

A live status that your team actually trusts

Each order has its own page in the customer portal. Status moves through clear milestones as the workshop logs each step, so chefs, GMs, and finance read the same picture — no “is it ready yet?” calls.

Photo evidence at each stage

Where your programme includes evidence, our workshop attaches timestamped photos to your order — pickup condition, in-workshop, after sharpening, and the QA pass. Useful when a brigade rotates blades between sites, or when finance needs sign-off before approving a recharge.

• Pickup photos — what you handed over, recorded on day one so there's never a dispute about damage that arrived with us.
• Workshop & after photos — what the bench did to each blade, tagged against the knife's register entry.
• QA photos — a final check before we drive the box back to your kitchen.

Inspection notes & damage reports

If we spot tip damage, heat-treatment issues, or rolled edges, the workshop writes it up on the order in plain language — not just a status code. Severity, what we did about it, and whether there is a charge are all on the same screen.

For multi-site groups, this means head office can audit any blade's history in seconds rather than asking three kitchens to dig through paperwork.

What this replaces for kitchens we onboard

Most suppliers we replace send a paper docket on the day and a PDF invoice a fortnight later. Between those two pieces of paper, no one knows what is happening. Our portal closes that gap:

• No more phone calls to confirm a knife is on the way back.
• No more chasing photos by email for an insurance claim or supplier review.
• No more reconciling paper dockets against an invoice at month-end.

How we hold a quality bar — visibly

Each order is sharpened to spec for the blade type, sanitised on receipt and again before return, and reconciled against your kit register before the order closes.