Bookings & collections

All your collections in one view

The bookings page in your customer portal shows every scheduled collection across your sites — date, time window, site contact, and current status — from confirmed to tentative to completed.

Predictable routes, not last-minute scrambles

• Recurring slots — rolling programmes get the same route position each cycle, so brigades plan service days around them.
• Site-specific windows — prep kitchens and service kitchens often need different windows; you can set those independently.
• Confirmed before route-out — confirmations show clearly in the portal once a route is fixed, instead of a last-minute text the morning of.

Self-service amendments

Need to push a collection by a day, change the site contact, or add a new venue to the route? Most changes can be requested directly from the booking — no phone tag with the office. Bigger reshuffles still come with a human on the other end, but the routine stuff is one click.

• Move date or window (subject to route capacity).
• Swap the on-site contact for that visit only.
• Add private access notes (gate codes, loading bays, delivery managers).
• Cancel with a clear timestamp on the order trail.

Multi-site groups

Each site has its own named contact, address, and notes — but everything rolls up under one account so head office sees the whole route. Operators who run several brands or venues find this is the difference between a known schedule and a series of ad-hoc emails.

Trade onboarding is where we agree how many sites, how often, and which contact owns each schedule — see trade accounts for the full onboarding picture.

What this replaces

For most kitchens we replace a mix of WhatsApp threads, a paper diary at the pass, and a head-chef who remembers when the sharpening van last came. The portal turns that into something every shift can read without asking anyone.

Linked to every other portal record

Inside the portal, each booking links straight to its order & workshop status, its invoice, and the blades that travelled with it — so a single collection can be reviewed end-to-end without flipping tools. Jump to those areas using the feature cards at the top of the page.