WeSharp · Professional knife sharpening
FAQ
Straight answers before you book — including trade portal and billing. If something’s not here, use Contact and we’ll reply in working hours.
- Do I need an account to book?
- No. Send a collection enquiry with your details and we’ll get back to you to confirm timing. Once you’re a regular customer, a free account helps you track bookings, orders, and invoices.
- How long does sharpening take?
- It depends on how many knives you send and our route schedule. We’ll give you an expected return date when we confirm your collection — not a vague “soon”.
- Can I track my knives?
- Yes. With a free account you can see bookings and orders in one place — from collection through the workshop to return.
- Will I see photos of my knives?
- When your programme includes customer-visible evidence, timestamped photos can appear in your portal. Internal-only shots never show in your account.
- Do you offer subscription-style plans?
- Yes. Busy kitchens often use rolling programmes with included visits and allowances. Read our subscriptions page for an overview, then we’ll quote properly for your volumes.
- How do invoices and payment work?
- We raise invoices in GBP for the work we’ve done. In your account you can see what’s outstanding; our team will agree payment terms with you when you’re set up.
- Where do you collect?
- We currently serve Greater Manchester and Liverpool. Add your postcode when you book — we’ll only confirm if you’re in an area we cover.
- Do you work with restaurants only?
- We work with professional kitchens of all sizes — restaurants, hotels, butchers, caterers — and with serious home cooks who want the same service.
- What if a knife is damaged in your care?
- We log condition at handover and again in the workshop. If anything doesn’t look right, we pause and contact you before sharpening. Specific terms can be agreed when you’re on-boarded as a regular customer — use Contact if you need paperwork in advance.
- Can you follow our RAMS or site rules?
- Yes. Share access rules, inductions, or RAMS when you book or via Contact — we’ll work with your estates or H&S contact so collections fit your site policy.
- What does the business portal dashboard show?
- After sign-in you get an overview of your next collection, orders still in progress, and invoices that need attention — plus full lists for bookings, orders, knives, and invoices. On subscription programmes, allowance summaries appear on Your plan. Internal WeSharp analytics are separate; customer views are scoped to your organisation.
- Who gets logins on a trade account?
- During onboarding we agree billing contacts and site operators, then you invite users into the same tenant portal so everyone sees consistent status. Tell us if roles change and we can adjust access.
- Can groups get consolidated invoicing?
- Yes for typical trade setups — we align invoice recipients and references with your finance team. Mention multi-site on Contact or when you book so we quote and onboard correctly.
Still unsure?
Our team replies in business hours. For site rules or RAMS, say so in your message — we'll route it to the right person. You can also read safety & trust or the step-by-step process.